I've never owned a facial roller before, so I do not have a frame of reference but this roller is better than I could have ever expected. It's beautifully designed, it's luxurious and it feels amazing! With so many "must-have" beauty products in the market, I was a little bit skeptical whether the roller would be worth it but it's easily one of my favorite purchases, EVER. I actually wish I had "jumped on the bandwagon" sooner. It's so relaxing and easy to use! I've only had it a few days so I can't speak to the long term benefits or positive changes to my skin, but using the roller is such a pleasure. I've struggled in the past with keeping up with beauty routines, but since I received this product, I've stuck to my routine because it feels SO good that I look forward to using it every morning and night. I will definitely be buying more as gifts in the future.
I also have to congratulate the customer service team - they are kind, knowledgeable, and very responsive. Overall, my experience with both the product and the company has been above and beyond!